Frequently asked questions
What is the return policy?
Refund & Cancellation Policy
All cancellations, returns and refund requests are reviewed on a case-by-case basis.
Once an order has been placed, payment processing, currency conversion, transaction, shipping or other third-party fees may already have been incurred. Where applicable, these costs may be deducted from the final refund amount.
Shipping charges are non-refundable once the order has been dispatched. For orders that have not yet been shipped, cancellation requests will be assessed individually.
We reserve the right to approve, decline or offer a partial refund depending on the circumstances of the order.
If you have any concerns regarding your order, please contact us as soon as possible and we will do our best to assist.
Are all purchases final sale?
All sales are made final. But should there be issues (wrong fit etc.) Do reach out to us at Deon@draftlinesg.com.
Do note it is a case by case basis.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location but it will be an average of 3-5 days
Tax & related charges to the purchaser may apply for overseas shipping out of Singapore.
How do I know if a part is compatible with my bike?
If you're unsure, feel free to contact our team with your bike’s make and model—we're happy to help confirm fitment.
Do you offer support after the sale?
Definitely. We’re here for any follow-up questions, tech support, or service advice—before or after your purchase. Feel free to contact us at deon@draftlinesg.com